Shipping & Returns

SHIPPING
 

$15 FLAT RATE SHIPPING | FREE SHIPPING ON ORDERS OVER $150

olive & elle currently only ships within Canada via Canada Post. All order are packaged and shipping from Kelowna, British Columbia. Order placed within British Columbia are subject to GST & PST; orders placed from outside of BC are subject on to GST.

We aim to get your order packaged and out the door within 24 hours. Once that has happened, we'll send you an email confirmation that your order has shipped, along with the tracking information.

Any additional shipping costs incurred for rejected or returned to shipper packages are the responsibility of the customer. 

Orders placed for Pick-Up will be available at our shop at 1585 Pandosy Street, Kelowna, BC. We will send you an email notification when they are ready. Please bring proof of purchase and photo ID when picking up your order. 

RETURNS

 As our return process is not automated, please email info@oliveandelle.com to initiate a return. Items must be returned in their original condition. Shipping fees for returned items are the responsibility of the customer.